You can contact NZOnlineCasinos Ltd by email at [email protected]. Messages are read by the NZOnlineCasinos Editorial Team, and we reply to genuine enquiries as soon as we can, usually within a few working days.
Good reasons to get in touch
| Your enquiry | What helps us respond |
|---|---|
| A factual error or outdated detail | The page address and, if possible, a link to the official source |
| A question about something we have written | The page and the specific section |
| A licensed operator asking about listing | Your DIA licence details once issued |
| A privacy request | The email address you used to contact us previously |
| A topic suggestion | What you would like explained and why |
Things we are unable to do
We publish information. We are not a casino, a regulator, a law firm or a counselling service. That means we cannot:
- access, close or adjust any casino account;
- chase payments from an online casino on your behalf;
- give legal, tax or financial advice about your situation;
- help anyone get around self-exclusion, age checks or other protections.
Who to contact instead
- A dispute with a licensed online casino: use the operator’s complaints process first. If it is not resolved, you can complain to the Department of Internal Affairs as the regulator.
- A site you think is operating without a licence after 1 December 2026: report it to the Department of Internal Affairs.
- Help with gambling: call the Gambling Helpline on 0800 654 655, free and available 24/7, or visit gamblinghelpline.co.nz.
- A scam: contact your bank straight away and report it to the appropriate authorities.
What happens to corrections
When you report an error, we check it against the original source. If you are right, we update the page and note the date of the change. If we disagree, we will explain why, with the source we relied on. Reports about dates in the licensing timeline are especially useful while the new regime is being phased in, because DIA publishes updates in stages.
Please don’t send
Do not email us passports, driver licences, bank statements, card numbers or account passwords. We never need them. If you send something sensitive by mistake, tell us and we will delete it.
How we handle your message
We use your email only to reply and to deal with any follow-up. We do not add you to a mailing list and we do not pass your details to operators. More detail is in our privacy policy.
NZOnlineCasinos Ltd publishes information for adults. You must be 18 or over to gamble online in New Zealand.